Refund policy
Changing Courses 11 LLC Refund Policy
At Changing Courses 11 LLC, we are committed to providing quality digital products and ensuring customer satisfaction. Please read this Return and Refund Policy carefully to understand your rights and responsibilities when making a purchase.
1. 3-Day Buyer’s Remorse Period
We recognize that purchasing digital products may sometimes result in a change of mind. To provide flexibility, we offer a 3-day Buyer’s Remorse Period. If you are not completely satisfied with your purchase, you may request a refund within 3 calendar days from the purchase date, subject to the conditions outlined below.
2. Conditions for Refund Eligibility
To qualify for a refund, the following conditions must be met:
Refund Request Timing: Your refund request must be submitted within 3 days of the original purchase date.
Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation email, invoice, or receipt, clearly showing the product purchased and the purchase date.
Usage Limits: Refunds will not be granted if the product has been accessed, downloaded, or used more than 3 times during the 3-day period. See the section below for further details.
3. Usage Limit: Protecting Our Intellectual Property
We place a 3-use limit on accessing or downloading digital products within the 3-day Buyer’s Remorse Period to protect our intellectual property and ensure fair use of our services. This limit is in place because we believe that our customers can make an informed decision about the suitability of the product within the first few uses.
Why this is important:
Preventing Abuse: The intent of the 3-day refund period is to allow customers to explore the product, but repeated or excessive access (e.g., logging in 50 times in one day) goes beyond reasonable evaluation and could indicate misuse.
Protecting Proprietary Content: Given the nature of digital products, once a customer has had substantial access to the content, it is easy to misuse or copy the product, which compromises our intellectual property rights.
If you need additional access for legitimate purposes, please contact customer support, and we will review your request on a case-by-case basis. However, be advised that repeated or excessive downloads and access beyond the stated limit will disqualify you from receiving a refund.
4. Process for Requesting Refunds
To initiate a refund request, please follow these steps:
Contact Customer Service: Send an email to customer.service@changingcourses11.com, including your order details (such as order number and product name) and a clear explanation of why you are dissatisfied with the product.
Processing Time: Once we receive your request, we will review it to ensure it meets the refund eligibility conditions. Our customer service team will respond within 5 business days to confirm whether the refund will be issued or to request additional information.
Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your financial institution.
5. Non-Refundable Circumstances
Please note that refunds will not be issued in the following cases:
After the 3-Day Buyer’s Remorse Period: Once the 3-day period has passed, all sales are final.
Excessive Downloads or Access: If the digital product has been downloaded or accessed more than 3 times during the 3-day period.
Subscription Services: Refunds will not be granted for any subscription services that have already been utilized or accessed.
Customized or Personalized Content: Products that have been customized or personalized specifically for you are non-refundable.
Non-Transferable Refunds: Refunds are only available to the original purchaser and cannot be transferred to another party.
6. Chargebacks and Circumvention of Policy
We strive to resolve any dissatisfaction with our products directly and amicably through our Refund Policy. If you are not satisfied with your purchase, we strongly encourage you to contact our customer service team before pursuing alternative avenues such as a chargeback.
Important Notes Regarding Chargebacks:
Unauthorized Chargebacks: If you initiate a chargeback without first requesting a refund through our outlined process, we reserve the right to dispute the chargeback with your payment provider or financial institution. Our goal is to ensure all customers have followed our refund process before initiating a chargeback.
Refund Process: By purchasing from Changing Courses 11 LLC, you agree to follow the refund procedure set out in this policy. In most cases, we can resolve any issues promptly, but failure to engage with our refund process may result in your claim being denied.
Disputed Chargebacks: If a chargeback is found to be invalid or unauthorized after review, we may seek to recover the disputed funds, and your access to future purchases may be restricted.
We understand that disputes can arise, but we are here to assist in resolving them fairly. To avoid complications, please contact us directly via customer.service@changingcourses11.com to initiate a refund or discuss any issues before requesting a chargeback.
7. All Sales Final After 3 Days
After the 3-day Buyer’s Remorse Period, all sales are considered final. Due to the nature of digital products and their immediate delivery, we cannot offer refunds, exchanges, or credits beyond this period. We encourage you to carefully review your purchase before completing your transaction.
8. Exceptions
In rare cases, refunds may still be granted beyond the 3-day period under exceptional circumstances, such as:
Technical Issues: If the digital product you purchased is unusable due to a technical error on our part, we will investigate the issue and, if valid, offer a replacement product or refund.
Unauthorized Transactions: If the purchase was made fraudulently or without your authorization, we will conduct an investigation and provide a refund if deemed appropriate.
9. Contact Information
If you have any questions or need further assistance regarding your digital product purchase, please do not hesitate to contact our customer service team at customer.service@changingcourses11.com. We are here to help and will work to resolve any issues you may have.
UPDATED 9-14-2024