Refund Policies

Refund Policy

At Changing Courses 11 LLC, we are committed to providing quality digital products and ensuring customer satisfaction. Please read this Return and Refund Policy carefully to understand your rights and responsibilities when making a purchase.

1. 7-Day Buyer’s Remorse Period

   We recognize that purchasing digital products may sometimes result in a change of mind. To provide flexibility, we offer a 7-day Buyer’s Remorse Period. If you are not completely satisfied with your purchase, you may request a refund within 7 calendar days from the purchase date, subject to the conditions outlined below.

2. Conditions for Refund Eligibility

   To qualify for a refund, the following conditions must be met:

   • Refund Request Timing: Your refund request must be submitted within 7 days of the original purchase date.
   • Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation email, invoice, or receipt, clearly showing the product purchased and the purchase date.

3. Usage and Access

   We encourage customers to evaluate our digital products thoroughly. Refund requests will not be denied based solely on the number of times the product has been accessed or downloaded. However, we reserve the right to investigate refund requests for potential misuse.

4. Process for Requesting Refunds

   To initiate a refund request, please follow these steps:

   • Contact Customer Service: Send an email to [email protected], including your order details (such as order number and product name) and a clear explanation of why you are dissatisfied with the product.
   • Processing Time: Once we receive your request, we will review it to ensure it meets the refund eligibility conditions. Our customer service team will respond within 5 business days to confirm whether the refund will be issued or to request additional information.
   • Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your financial institution.

5. Non-Refundable Circumstances

   Please note that refunds will not be issued in the following cases:

   • Subscription Services: Refunds will not be granted for any subscription services that have already been utilized or accessed.
   • Technical Fraud or Abuse: Refunds will not be issued in cases of suspected fraud or abuse of the refund policy.

6. Customized or Personalized Products

   Refunds for customized or personalized products will be reviewed on a case-by-case basis. Customers may request a refund within the 7-day Buyer’s Remorse Period if the product does not meet their expectations or was not delivered as described.

7. Chargebacks and Customer Rights

   We strive to resolve any dissatisfaction with our products directly and amicably through our Refund Policy. If you are not satisfied with your purchase, we encourage you to contact our customer service team to explore all options for resolution. You are entitled to pursue a chargeback if necessary, in accordance with your rights as a consumer.

   Important Notes:

   • We will work diligently to resolve your concerns in a fair and timely manner.
   • While customers have the right to pursue a chargeback if necessary, we kindly request that you contact us first to allow us the opportunity to address your concerns promptly and fairly. Working directly with us often results in faster resolutions and ensures all options are thoroughly explored.

8. Refund Eligibility Beyond 7 Days

   While we recommend reviewing your purchase within the 7-day Buyer’s Remorse Period, we recognize that exceptional circumstances may require refunds beyond this time frame. These will be evaluated on a case-by-case basis to ensure fairness and compliance with consumer protection laws. However, we do not guarantee that refunds will be approved after the 7-day period, but we are committed to seeking a resolution where possible.

9. Exceptions

   In rare cases, refunds may still be granted under exceptional circumstances, such as:

   • Technical Issues: If the digital product you purchased is unusable due to a technical error on our part, we will investigate the issue and, if valid, offer a replacement product or refund.
   • Unauthorized Transactions: If the purchase was made fraudulently or without your authorization, we will conduct an investigation and provide a refund if deemed appropriate.

10. Policy Updates

    We may review and update our Refund Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates to the policy will be posted on our website, and we encourage you to review the policy periodically to stay informed.

11. Contact Information

    If you have any questions or need further assistance regarding your digital product purchase, please do not hesitate to contact our customer service team at [email protected]. We are here to help and will work to resolve any issues you may have.

UPDATED 12-23-2024