Refund Policies

Refund Policy

At Changing Courses 11 LLC, we are committed to providing quality digital products and ensuring customer satisfaction. Please read this Return and Refund Policy carefully to understand your rights and responsibilities when making a purchase.

1. 7-Day Buyer’s Remorse Period

We recognize that purchasing digital products may sometimes result in a change of mind. To provide flexibility, we offer a 7-day Buyer’s Remorse Period. If you are not completely satisfied with your purchase, you may request a refund within 7 calendar days from the purchase date, subject to the conditions outlined below.

2. Conditions for Refund Eligibility

To qualify for a refund, the following conditions must be met:

• Refund Request Timing: Your refund request must be submitted within 7 days of the original purchase date.

• Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation email, invoice, or receipt, clearly showing the product purchased and the purchase date.

3. Usage and Access

We encourage customers to evaluate our digital products thoroughly. Refund requests will not be denied based solely on the number of times the product has been accessed or downloaded. However, we reserve the right to investigate refund requests for potential misuse.

4. Process for Requesting Refunds

To initiate a refund request, please follow these steps:

• Contact Customer Service: Send an email to [email protected], including your order details (such as order number and product name) and a clear explanation of why you are dissatisfied with the product.

• Processing Time: Once we receive your request, we will review it to ensure it meets the refund eligibility conditions. Our customer service team will respond within 5 business days to confirm whether the refund will be issued or to request additional information.

• Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your financial institution.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Subscription Services: Refunds will not be granted for any subscription services that have already been utilized or accessed.

• Technical Fraud or Abuse: Refunds will not be issued in cases of suspected fraud or abuse of the refund policy.

6. Refund Requests for Closed or Inactive Payment Methods

If a refund is requested and the original payment method is no longer active (e.g., the payment account has been closed or shut off), we will do our best to issue a refund through an alternative method. However, the following steps will be required to ensure proper verification and compliance:

1. Verification Process:

   • Customers must provide proof of purchase, including the transaction details (e.g., receipt, order confirmation, or transaction ID) and any additional relevant documentation, such as the date of purchase and amount.

   • We will conduct a thorough investigation to confirm that the refund is being issued to the correct individual. This may include requesting photo identification, a written statement verifying the situation, and any other documentation deemed necessary for verification.

   • The customer must also provide proof that the original payment method is no longer active, such as an official statement or notification from the payment provider.

2. Alternative Refund Methods:

   • PayPal: Funds may be transferred to a verified PayPal account as an alternative refund method if the original payment method is unavailable. Written consent from the customer acknowledging the method of refund will be required.

3. Processing Time:

   • Refund requests involving closed or inactive accounts may take longer to process due to the additional verification steps required. Customers should anticipate an extended timeline depending on the complexity of the case.

   • We will maintain open communication throughout the process and provide updates on the status of the refund request. Customers may be asked for additional information or clarification to expedite the process.

   • Once verification is complete, we will aim to process the refund within 10 business days using the agreed-upon method.

7. Refund Requests Beyond the 7-Day Remorse Period

We understand that situations may arise where customers wish to request a refund after the initial 7-day remorse period. Changing Courses 11 LLC is committed to considering these requests on a case-by-case basis to ensure fairness and transparency.

1. Refund Requests Within 30 Days:

   • Refund requests made within 30 days of purchase will be reviewed with consideration of the circumstances and in alignment with our policy.

   • Customers are encouraged to provide detailed reasoning for their refund request and any supporting documentation.

2. Refund Requests Beyond 30 Days:

   • While requests beyond 30 days are welcome, we strive to uphold our policy to ensure fairness to all customers. These requests will be reviewed carefully, and approval will be granted only in exceptional circumstances.

   • Factors such as product usage, time elapsed, and any prior communication will be taken into account during the review process.

3. Communication and Resolution:

   • Customers submitting refund requests after the remorse period will receive a response acknowledging their request and outlining the review process.

   • We will aim to provide a decision within 10 business days and communicate any additional steps or requirements for resolution.

8. Customized or Personalized Products

Refunds for customized or personalized products will be reviewed on a case-by-case basis. Customers may request a refund within the 7-day Buyer’s Remorse Period if the product does not meet their expectations or was not delivered as described.

9. Chargebacks and Customer Rights

We strive to resolve any dissatisfaction with our products directly and amicably through our Refund Policy. If you are not satisfied with your purchase, we encourage you to contact our customer service team to explore all options for resolution. You are entitled to pursue a chargeback if necessary, in accordance with your rights as a consumer.

• We will work diligently to resolve your concerns in a fair and timely manner.

• While customers have the right to pursue a chargeback if necessary, we kindly request that you contact us first to allow us the opportunity to address your concerns promptly and fairly. Working directly with us often results in faster resolutions and ensures all options are thoroughly explored.

10. Exceptions

In rare cases, refunds may still be granted under exceptional circumstances, such as:

• Technical Issues: If the digital product you purchased is unusable due to a technical error on our part, we will investigate the issue and, if valid, offer a replacement product or refund.

• Unauthorized Transactions: If the purchase was made fraudulently or without your authorization, we will conduct an investigation and provide a refund if deemed appropriate.

11. Policy Updates

We may review and update our Refund Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates to the policy will be posted on our website, and we encourage you to review the policy periodically to stay informed.

12. Contact Information

If you have any questions or need further assistance regarding your digital product purchase, please do not hesitate to contact our customer service team at [email protected]. We are here to help and will work to resolve any issues you may have.

UPDATED 01-07-2024